Why Attend
Become the quality expert for your organization.The Certified Manager of Quality/Organizational Excellence (CMQ/OE) professional is ready to make the right quality related decisions at any level of the organization. This is a certification exam preparation or refresher course and is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use, and highlights both multiple choice and constructed response sample questions. Also, participants will receive course materials and a copy of the CMQ/OE handbook: fourth edition.
Course Methodology
This is not an introductory course but one that is intended for those planning to sit for the certified quality manager exam. However, the topics are covered in such sufficient detail so that people with little advanced knowledge of the concepts will be able to master them with practice.
Each topic is presented in a practical, easy to follow manner that emphasizes the practical application of the tools covered. Participants will be given the opportunity to practice tools during the course as well as with optional homework exercises. A comprehensive manual, designed for use as an exam reference book, is provided to each attendee which provides a review of exam topics as well as several sample exams.
Course Objectives
By the end of the course, participants will be able to:
- Review the body of knowledge in preparation for the ASQ CMQ/OE examination
- Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts
- Explain, through discussions, the main concepts in each of the BOK elements
- Refine their thinking approach in preparation for the ‘constructed response’ section of the examination
- Practice sample tests
Target Audience
Individuals who desire to reinforce their skills, knowledge, and capacity to understand the CMQ/OE body of knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence examination.
Target Competencies
- Quality improvement and management
- Problem solving
- Organizational leadership
- Team building
- Strategy development and deployment
- Process management
- Measurement: assessment and metrics
- Training and development
- Managing people and processes
- Communication
- Project management
- Quality system and quality models
Course Outline
- Introduction: course materials, practice questions and Bloom’s taxonomy
- Body of knowledge, preparation tips, suggestions for more effective test taking
- Organizational leadership, teams strategy development and deployment
- Leadership styles
- Teams and team building techniques
- Change management
- Strategic plan development and deployment
- Strategic planning models
- Business environment analysis
- Strategic plan deployment
- Organizational performance measurement
- Management elements and methods
- Principles of management
- Management theories, styles and tools
- Human resources management
- Financial management
- Risk management
- Communication skills and abilities
- Project management
- Project documentation
- Quality system
- ISO and other third party standards
- Other quality methodologies
- Quality philosophies
- Quality and process management tools
- The seven classic quality tools
- Mapping the process
- Analyzing the process
- Innovation and creativity tools
- Lean tools
- Theory of Constraints (TOC)
- Basic statistical use
- Statistical analysis
- Process capability
- Qualitative assessment
- Customer focused organizations
- Customer identification and segmentation
- Internal and external customers
- Customer needs and voice of the customer
- Customer satisfaction and loyalty
- Basic customer service principles
- Supply chain management
- Supplier selection and communications
- Supplier performance and improvement
- Supplier certification, partnership and alliances
- Training and development
- Training needs analysis and plans
- Training material design and delivery
- Training effectiveness and evaluation
Why Attend
This course is intended for those planning to sit for the ‘Certified Quality Engineer’ exam. This course provides a very thorough overview of the reliability, acceptance sampling, and quantitative methods topics covered in the body of knowledge for the ASQ Certified Quality Engineer (CQE) exam.
Course Methodology
This course is designed to teach topics which are most commonly addressed on the CQE exam. Each topic is presented in a practical, easy to follow manner that emphasizes the practical application of the tools covered. A comprehensive manual, designed for use as an exam reference book, is provided to each attendee. This is not an introductory course and is intended for those planning to sit for the Certified Quality Engineer Exam. However, the topics are covered in such sufficient detail that people with little advance knowledge of the concepts will be able to master them with practice. Participants will be given the opportunity to practice most quantitative tools during class as well as with optional homework exercises. It includes an appendix that includes all necessary statistical tables and a removable set of more than 500 sample exam questions (with an answer key) for exam study purposes. Group discussions and exercises will be used to
Course Objectives
By the end of the course, participants will be able to:
- Review the body of knowledge in preparation for the ‘ASQ’ Certified Quality Engineer examination
- Master the effective use of the tools covered in the quantitative methods, reliability, and acceptance sampling sections of the body of knowledge
- Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts
- Explain, through discussions, the main concepts in each of the BOK elements
- Refine their thinking approach in preparation for the ‘constructed response’ section of the examination
- Practice mock exams
Target Audience
Quality engineers, manufacturing/process engineers, quality managers, quality improvement professionals, consultants, or anyone preparing to take the CQE exam should attend this training.
Target Competencies
- Quality improvement and management
- Problem solving
- Process management
- Quantitative methods
- Reliability
- Acceptance sampling
- Quality system and quality models
Course Outline
- Management and Leadership
- Quality Philosophies and Foundations
- Evolution of Quality
- Continuous improvement tools
- The Quality Management System (QMS)
- ASQ Code of Ethics for Professional Conduct
- Leadership Principles and Techniques
- Facilitation Principles and Techniques
- Customer Relations
- Supplier Management
- Quality Standards and Other Guidelines
- Acceptance Sampling
- General Concepts
- Type I (Producer’s) and Type II (Consumer’s) Risk
- Operating Characteristics (OC) Curves
- Overview of Acceptance Sampling Plans
- Reliability and Risk Management
- Terms and Definitions
- Reliability Life Characteristic Concepts
- Design of Systems for Reliability (Series, Parallel-Series, and Series-Parallel Systems)
- Active vs. Passive Redundancy
- Availability and Maintainability
- Failure Rates and the Bathtub Curve
- Methods to Maintain Process and Product Reliability
- Calculation of MTTF and MTBF
- Quantitative Concepts
- Concepts of Probability and Statistics
- Collecting and Summarizing Data
- Properties and Applications of Probability Distributions
- Statistical Decision-Making
- Confidence Intervals, Hypothesis Tests, Paired-t Tests
- Relationships Between Variables
- Designing Experiments
- Statistical Process Control (SPC)
- Analyzing Process Capability
- Relationships Between Variables
- Linear Regression
- Simple Linear Correlation
- Time Series Analysis
- Correlation and Causation
- Statistical Process Control
- Objectives and Benefits
- Common and Special Causes
- Selection of Variable
- Rational Subgrouping
- Control Charts (Variable Data)
- Control Chart Analysis
- Control Charts (Attribute Data)
- Pre-Control Charts
- Short-Run SPC
- Comparing before and after Control charts
