Why Attend
This course provides security managers and security teams with an insight into the fundamentals of effective management of incidents and emergencies. It addresses a wide variety of topics such as emergency response planning, incident investigation and risk assessment strategies to enable all participants to adopt and practice emergency management principles. The course provides practical and up-to-date skills and techniques that can be implemented within each participant’s organization and security team.
Course Methodology
This course is highly interactive and includes group discussions, case studies and syndicate work. It also includes practical exercises that enable all participants to apply the advanced knowledge they gained and demonstrate their skills in emergency response.
Course Objectives
By the end of the course, participants will be able to:
- Identify the role and duties of security personal within an emergency response situation
- Manage incidents and effectively collaborate with emergency services for large-scale crisis situations
- Conduct effective investigations that will lead to the implementation of risk mitigation strategies
- Demonstrate leadership capabilities and practice command and control techniques
- Communicate effectively under pressure to ensure clear exchange of information
Target Audience
This course is designed for personnel involved in the strategy development, implementation and/or management of security operations. Security managers, security specialists, risk management professionals, business continuity professionals and emergency response teams will highly benefit from this course.
Target Competencies
- Incident management
- Emergency response planning
- Incident investigation
- Risk assessment
- Security management
Course Outline
- Understanding the threat for security personnel in emergency response
- What is the threat and why the need for security
- Internal risk factors
- External risk factors
- What constitutes an emergency
- Duties of security personnel
- Role of security personnel in emergency response
- When to hand over to external agencies
- Providing an effective situation report
- Situational awareness
- Understanding what is situational awareness
- Emergency response planning
- Preparation of crisis management plans
- Early warning signs
- Recognizing the situation and initiating a response
- Reacting to incidents
- Maintaining emotional self-control in stressful situations
- Maintaining control of others in stressful situations
- Command and control of incidents
- 5 Cs of Incident Management
- Setting up an Incident Control Point
- Equipment requirements
- Crowd control and interacting with the public
- Managing access to the Incident Control Point
- Effective communications
- Effective use of radio communications
- Sending incident reports
- Collaboration and partnership with external agencies
- Managing an Incident Control Centre
- Coordination with Emergency Services
- Types of emergencies
- Fire emergency situations
- Medical emergency situations
- Terrorism emergency situations
- Natural hazards (e.g. earthquake, flooding etc.)
- Specialist bodies (search and rescue, bomb disposal etc.)
- Incident Investigation
- When to launch an investigation
- Collection of information
- Quantitative and qualitative information
- Interview skills
- Investigation procedures
- Analysis of data
- Conclusion, recommendations, and report writing
- Risk assessment strategies
