Emotional Intelligence: Strategies for Success

Why Attend

The overall aim of the course is to provide participants with the knowledge and skills necessary to understand emotional intelligence (EI). Participants will identify the various competencies included in the EI framework of Daniel Goleman, ranging from self awareness to relationship management. The course also aims at allowing participants to determine their most preferred approach to listening and to examine the impact of different leadership styles on organizational climate.

Course Methodology

The course relies on the use psychometrics aimed at helping participants discover their preferred psychological types. The course also features the use of role plays and case studies followed by plenary discussions.

Course Objectives

By the end of the course, participants will be able to:

• Explain the nature and theories underlying emotional intelligence
• Identify their personal strengths and blind spots through self assessments
• Define the various EI competencies and identify areas for improvement as needed
• Practice empathy building skills with emphasis on active listening
• Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom line results

Target Audience

Managers and business professionals who want to gain insight into their personalities through self assessments, as well as individuals who need to improve their effectiveness at both the personal and interpersonal levels.

Target Competencies

• Self awareness
• Self management
• Empathy
• Leadership
• Listening
• Results orientation

Course Outline

• Emotional intelligence
  • History: definition, theories and models
  • Intelligence: cognitive intelligence
    • Intrapersonal and interpersonal intelligence
  • Emotional intelligence defined
  • Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
  • IQ and EI predictions
  • Research findings
  • Framework of EI competencies
    • Daniel Goleman’s competency framework
  • Self awareness and self management: the cornerstones of EI
    • The impact of self awareness
    • The impact of social awareness
    • Self assessment and discovering your personality type
    • Scoring and interpretation of results: the four dimensions
      • Extraversion and introversion
      • Sensing and intuition
      • Thinking and feeling
      • Judgement and perception
    • Dealing with various types
  • The conceptual model
    • The competency framework
    • The four competency clusters
      • From self awareness to relationship management
    • The competencies of EI
      • Competency defined
      • The competency iceberg
      • The core of EI: self awareness
      • Self management competencies
      • Social awareness competencies
      • Relationship management competencies
      • Definitions and real life examples
      • Core questions, underlying behaviors, and tips for improvement
    • Empathy: a critical EI competency
      • Definition and examples
      • Empathy and active listening
      • The personal listening profile: determining your preferred approach to listening
        • Appreciative listening
        • Empathic listening
        • Comprehensive listening
        • Discerning listening
        • Evaluative listening
      • EI competencies and leadership styles
        • The power of leaders: influencing organizational climate
        • Organizational climate: the six components
        • Correlation between EI competencies, styles, climate and results
      • Leadership styles
        • The six styles
        • When best to use each style
        • Impact of styles on climate and bottom line results